Virgin Media and O2 customers will not be charged EU roaming charges during breaks from other networks



Virgin Media O2 has announced that its customers will not be charged European roaming fees, and puts itself as the only network that has not done so.

Rival network EE and Vodafone will both reinstate fees in January for customers traveling in Europe after Brexit concluded roaming-free agreements, with Three to reintroduce them in May.

However, both O2 and Virgin Mobile users will be able to continue texting, calling and data roaming as they would in the UK while traveling.

The newly combined firm said the move would give its customers “one thing less to worry about”, and estimated that a family of four could have to pay £ 100 for a two-week period abroad with other providers.

Virgin Media O2’s commercial director, Gareth Turpin, said: “We are starting the year by giving our customers some certainty: We will not reintroduce roaming charges in Europe for customers on O2 or Virgin Mobile.

“Unlike all the other major mobile networks that bring roaming charges back, we will not follow suit.

“As many Britons now want to plan a trip abroad, we’ve got our customers covered and extra roaming charges will be one less thing to worry about.”

More about Brexit

The European Union banned data roaming tariffs in 2017, allowing people to travel across the block without incurring excessive costs. However, the accusations have made a comeback for British customers in Europe after Brexit.

Customers who joined or upgraded with EE after 7 July 2021 will be charged a daily fee of GBP 2 to use their data, make calls or send text messages in EU countries.

The same fee will apply to Vodafone customers who joined the network after August 11, 2021, or who have upgraded or renewed their contract.

Three bring in the daily fee of £ 2 on 23 May, applicable to customers who joined the network or upgraded after 1 October 2021.

Both EE and Vodafone will offer alternatives to avoid the fee, where EE customers can buy a 30-day Roam Abroad Pass for £ 10, Vodafone users can pay £ 1 a day for an eight or 15-day multipass.

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